Instruments Care


What is the minimum order size?

There is no minimum size. Bulk discounts start at 6 pieces for printed products and 12 pieces for embroidered products.


How long will it take to produce my order?

Your order is custom-produced at our facility in Louisville, KY. Please allow 4 business days for production time. Our goal is to have your order produced in 4 business days, then shipped the following business day. Bulk orders will be completed in 10 business days.

* Production times may vary during the holidays.

On rare occasion we may experience delays in our production process due to, but not limited to, unforeseen increases in demand, holidays, third party vendor logistics, work stoppage, power failures, inclement weather, or other variables that could adversely affect the daily operations of Prep Sportswear.


Will you charge sales tax on my order?

Sales tax will be added to all orders shipped to addresses in Kentucky and Washington.


Will I get an order confirmation?

After your order is processed, you will receive an order confirmation e-mail that will provide your order number, price, item description(s), size(s), and quantity. If you do not receive the email in your inbox, please check your spam folder.


How can I check the status of my order?

Click the My Account button at the top of the page, then “Track Orders”. Click the “details” button next to the order number to see the status and get the tracking number once it has shipped.

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